Small Business
$2,500 – $7,000 / month
10–30 users, helpdesk + monitoring
Scope brief
Overview
Use this RFQ when you need providers to quote for Managed IT Services — with clear scope, deliverables, timeline, and evaluation criteria.
When To Use This RFQ
Objectives
- Outsource day-to-day IT operations
- Improve helpdesk response times
- Maintain infrastructure proactively
- Reduce downtime and security risk
Typical Projects
- Managed helpdesk
- Network and server monitoring
- Microsoft 365 administration
- On-site IT support
Ideal Buyer
Office managers, IT managers, and COOs.
Common Deliverables
- Service desk
- Monitoring
- Patch management
- Monthly reports
- SLA dashboard
Ready-to-Copy Scope of Work
Project: Managed IT Services
Category: Software & Technology
Scope of Work:
1. IT environment inventory: users, devices, servers, network.
2. Service desk setup with agreed channels and SLAs.
3. Proactive monitoring, patching, and backup verification.
4. Microsoft 365 / Google Workspace admin (if in scope).
5. On-site support visits per agreed schedule.
6. Monthly service report and quarterly review meetings.
Quotation must include: fee, deliverables, timeline, team structure, assumptions and exclusions.
Deliverables Checklist
- IT asset inventory
- SLA document
- Helpdesk portal setup
- Monitoring dashboards
- Monthly service reports
- Incident trend analysis
Timeline Template
Week 1–2
Discovery and onboarding
SLA sign-off
Week 3–4
Tool deployment
Go-live
Month 2+
Steady-state support
Monthly review
Budget Guidance (USD)
Mid Market
$7,000 – $18,000 / month
50–150 users, SLA + security
Enterprise
$18,000 – $50,000 / month
Multi-site enterprise MSP
Indicative USD ranges for Egypt, KSA, and UAE (2025–2026 market research). Egypt is often 40–70% lower than Dubai/Riyadh upper tiers. Ad spend, MOQ, licensing, and VAT usually excluded.
Vendor Evaluation Matrix
| Criteria | Weight | Score | Notes |
|---|---|---|---|
| Technical Capability | 25% | Rate 1–5 | |
| Industry Experience | 20% | Rate 1–5 | |
| Price | 20% | Rate 1–5 | |
| References | 15% | Rate 1–5 | |
| Response Time | 10% | Rate 1–5 | |
| Support | 10% | Rate 1–5 |
Common Mistakes
SLA metrics vague +
Define response/resolution times by priority.
After-hours support unclear +
State coverage hours and emergency fees.
Asset list outdated +
Require discovery before final pricing.
Exit clause missing +
Include transition-out terms and documentation handover.
Related Verified Providers
E
Enterprise Software Integrator ✓
Egypt · KSA · Healthcare, Manufacturing · Within 48h
+
Related Projects
Explore verified case studies on Entasher for similar RFQ workflows.
View Case StudiesFAQ
What is a Managed IT Services RFQ template? +
A Managed IT Services RFQ template is a ready-to-use procurement document with scope, deliverables, timeline, and evaluation criteria — so you can collect comparable quotations from verified service providers.
How do I use this Managed IT Services RFQ template on Entasher? +
Click "Use This Template Online" to open the Entasher RFQ form with scope, deliverables, timeline, and evaluation criteria pre-filled. Submit one brief and receive competitive quotations across Egypt, KSA, and UAE.
What is the difference between an RFQ template and an RFP template? +
An RFQ focuses on pricing for clearly defined scope. An RFP evaluates approach and capability. This Managed IT Services template supports both with the included vendor evaluation matrix.
Can I download this template as DOCX or PDF? +
Yes. Download DOCX or PDF with scope, deliverables, timeline, and evaluation matrix — ready to send to agencies. Or use "Use This Template Online" to submit faster and receive quotations from verified providers.
What budget should I set for Managed IT Services? +
Budget guidance on this page is in USD and reflects typical ranges across Egypt, KSA, and UAE. Use the Small Business, Mid Market, and Enterprise tiers as starting points — Egypt is often lower; Dubai and Riyadh sit at the upper end for comparable scope.
How many providers will respond to my RFQ on Entasher? +
Most clients receive multiple quotations within 24–48 hours from verified providers matched to service category and country.
What should I include in the scope of work section? +
Include objectives, deliverables, markets (EG/KSA/UAE), languages, timeline, approval process, and reporting requirements.
How do I evaluate Managed IT Services proposals fairly? +
Use the vendor evaluation matrix. Score each provider on technical capability, industry experience, price, references, response time, and support.